I left feeling that every 'I' was doted and all 'T's' were crossed. It was reassuring that she seemed on top of everything, and that all efforts were being made to ensure success of the procedure.
The morning she arrived for her hip replacement surgery the staff talked with her, and seemed to truly go out of their way to make her as comfortable as possible. Connie was impressed with their professional manner, while at the same time helping her feel like they were old friends.
Connie wondered if her experience at Twin Cities was unique to her, however she spoke with a neighbor who between himself and his wife have had several surgeries at various locations. He told her that, "hands down" he would always choose Twin Cities for any procedure. Connie truly believes now that her observations may be the rule rather than the exception.