Delivering Quality Healthcare That Matters To You.
When it comes to your healthcare, quality should be the most important factor when choosing a facility. The Agency for Healthcare Research and Quality, the lead federal agency tasked with improving healthcare nationwide, defines quality healthcare as doing the right thing at the right time in the right way to achieve the best possible results.
At Twin Cities Hospital, our team of experts lives by this definition every day; in fact, we’ve been recognized for our commitment to quality care by the most respected organizations in healthcare.
Twin Cities Hospital has earned The Joint Commission’s Gold Seal of Approval®. Our facility adheres to standards of practice outlined by one of the most well-respected healthcare quality agencies, The Joint Commission, ensuring the highest quality care for its patients and their families.
What’s in it for You?
Our commitment to quality care is displayed throughout advanced technology and every patient interaction with our highly skilled, caring team. Here are a few ways we deliver quality care to you:
- A partnership with regional Emergency Medical Services (EMS) and the utilization of the latest technology allow for pre-hospital identification of heart attack patients who are en route to Twin Cities Hospital. Emergency room physicians and staff are ready to treat the most critical of heart attack patients as soon as they arrive, saving precious minutes.
- An electronic medication administration barcode system is in place to ensure that Twin Cities Hospital patients always receive the correct medication and dosage.
- Operating room tracking screens at Twin Cities Hospital allow family and friends in the surgical waiting rooms to receive up-to-the-minute status updates on their loved ones.
- Posting emergency room wait times on billboards and online at Twin Cities Hospital provides patients with the most updated information to make an informed decision when minutes matter.
- With Twin Cities Hospital’s Aim for Zero Initiative, our team is committed to achieving among the lowest infection rates in the region.
Xenex LightStrike® Germ-Zapping Robot™
Twin Cities Hospital and Fort Walton Beach Medical Center are the first and only two hospitals in the Tri-County Area to use the Xenex LightStrike® Germ-Zapping Robot™ to enhance environmental cleanliness by disinfecting and destroying hard-to-kill germs, bacteria and superbugs in hard-to-clean places.
Fort Walton Beach Medical Center and Twin Cities Hospital are the first to tap into a technology that uses pulsed xenon ultraviolet (UV) light to quickly destroy bacteria, viruses, mold and other pathogens that can cause healthcare associated infections (HAI).
Xenex Disinfection Services’ LightStrike Germ-Zapping Robots have been proven to quickly destroy the germs and bacteria in ORs that can cause infections using pulsed xenon ultraviolet (UV) light. Hundreds of hospitals use LightStrike robots to disinfect their ORs after the day’s procedures are complete and two hospitals have published peer-reviewed studies showing 46%-100% reductions in their SSI rates when the LightStrike robot was used to disinfect ORs after terminal cleaning. The portable Xenex system can disinfect a typical procedure room in four- or five-minute cycles without warm-up or cool-down times.
What are Others Saying About Us?
Visit our Awards & Accolades page to learn more about Twin Cities Hospital’s commitment to quality patient care.
Twin Cities Hospital is exceeding the benchmarks set by Department of Health and Human Services Centers for Medicare and Medicaid Services for the treatment of heart attack, heart failure, pneumonia, and surgical infection prevention.
- ACR Accreditations for Mammography, CT, MRI, Nuclear Medicine, and Ultrasound
- American Heart Association Fit-Friendly Worksite, 2014-Present
- Certified Diabetes Self-Management Education Program
- Certified Orthopedic Joint Replacement Program:
- Hip Treatment: 2011 – 2019
- Knee Treatment: 2011 – 2019
- Certified Spine Surgery Program, 2014 – Present
- Certified Stroke & Sepsis Program, 2017 – 2019
- CDC Recognized Diabetes Prevention Program
- HCA Excellence in Nursing, Medical/Surgical Unit, 2017
- Healthgrades Five-Star Award Recipient for Hip Fracture Treatment, 2018
- Healthgrades Five-Star Award Recipient for Appendectomy, 2018
- Healthgrades Patient Safety Excellence Award, 2017
- Highest in Patient Safety – Rated “A” – since 2012. Only two hospitals in the area rank this high – Twin Cities Hospital and FWBMC, our sister hospital.
- Okaloosa County Healthy Worksite
- Press Ganey Guardian of Excellence Award, 2018
Your Experience Matters to Us
How’s your stay? Are you getting the care you need? Are your doctors and nurses listening and responding to your questions or requests? Are we taking care of what is most important to you? Our goal is to provide the best quality care. To do so, we ask for feedback from patients.
During Your Stay
Pease speak with your nurse or the nursing leader on your care unit if you have any questions or concerns about your care. If your issue is still not resolved, then contact our Chief Nursing Officer at (850) 729-9304. You also have the right to file a complaint with either:
The Agency for Health Care Administration
2727 Mahan Drive
Tallahassee, FL 32308
Office of Quality and Patient Safety: The Joint Commission
Patients may access the State of Florida’s Agency for Healthcare Administration website at this link for information about this facility: Florida Health Finder