Twin Cities Hospital
December 11, 2017

December 11, 2017 – Twin Cities Hospital is pleased to announce it has been named a 2017 Guardian of Excellence Award® winner by Press Ganey.  The Guardian of Excellence Award recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above of performance in Patient Experience.

The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care.  Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.

The surgery department staff are a highly engaged group of professionals who understand the importance of patient centered care.  They focus on the patient and their families by frequent rounds, thorough explanations as to what to expect throughout the entire surgical process, and assuring pain is controlled.  Nurse leader rounding is completed on all patients to ensure the highest level of satisfaction for all patients.

“The entire staff of our surgery department have been leaders and pace setters in clinical excellence and compassion, meeting all patient and patient family needs with an uncompromising focus,” said David Whalen, FACHE, and CEO of Twin Cities Hospital.  “They have been recognized by external authorities such as Press Ganey, as well as internal HCA evaluators.  They are truly the patient advocate.”

According to Whalen, the award represents an important recognition from the industry’s leader in measuring, understanding, and improving the patient experience.

"We are proud to partner with Twin Cities Hospital,” said Patrick T. Ryan, CEO of Press Ganey. “This award is a testament to the organization’s leadership in delivering patient-centered care. By achieving and sustaining this level of excellence, Twin Cities Hospital continues to demonstrate their commitment to reducing patient suffering and advancing the overall quality of health care.”

About Press Ganey

Press Ganey is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. With more than 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient and caregiver suffering while improving the safety, quality and experience of care. For more information, visit