Twin Cities Hospital Earns Outstanding Patient Experience Award

March 08, 2012

HealthGrades Study: 80% of Patients Treated at Best-Performing Hospitals Would Definitely Recommend Them to Friends, Family

Niceville, FL—HealthGrades, the nation’s most trusted source for researching and selecting doctors and hospitals, recently named Twin Cities Hospital a recipient of the 2011 Outstanding Patient Experience Award™.  This distinction ranks Twin Cities Hospital among the top 10% of hospitals nationwide based on an analysis of patient satisfaction data for 3,797 U.S. Hospitals.

According to HealthGrades, 80% of patients treated at the nation’s best-performing hospitals would definitely recommend the hospital compared to only 55% of patients who received care from the poorest-performing hospitals.

HealthGrades analyzed HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) hospital survey data obtained from the Centers for Medicare and Medicaid Services (CMS), from April 2009 to March 2010.  HealthGrades identified those hospitals performing in the top 10% in the nation for patient satisfaction, based on survey responses from patients treated at those facilities.  These 339 hospitals were designated as 2011 Outstanding Patient Experience Award™ recipients.  Hospitals had to meet bed size, survey response size, and clinical-quality thresholds in order to be eligible for the award.  Information on award recipients and the ratings methodology is available, free to the public, at www.healthgrades.com. 

“It’s clear that patients are driving higher quality in our nation’s hospitals,” Kristin Reed, HealthGrades Vice President of hospital quality programs.  “Hospitals like Twin Cities Hospital take HCAHPS survey results very seriously and invest time and resources to ensure each patient’s experience is the best possible.  This is yet another example of how transparency in health care drives quality.”

When compared to hospitals performing in the bottom 10% for patient satisfaction, HealthGrades Outstanding Patient Experience Award recipient hospitals are attributed with the following:

• 45% more patients gave the hospital an overall rating of a 9 or a 10 (10 being the highest possible)
• 34% more patients responded that they always received help from staff quickly
• 24% more patients reported that the staff always explained their medications to them prior to administering them
• 19% more patients felt their pain was always well controlled
• 45% more patients reported that they would definitely recommend the hospital to their family or friends